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Terms & Conditions

Sustainably sourced timbers
Charlie Caffyn Ltd produces handmade products direct from our workshop, with the assurance that our timbers are where possible, FSC and PEFC certified and have been sourced from sustainable forests. Wood is a natural material, and each piece is unique, and as such each piece of furniture will differ slightly in colour and grain pattern. We ensure our manufacturing processes do not cause unnecessary pollution or damage. Our products are handmade and will vary from item to item.

Lead times
Pieces are made to order so please allow up to four to eight weeks to receive your order.

Please allow 3 – 5 weeks for delivery.

Returns Policy
We take pride in all our goods being made to exceptional standards ensuring quality control throughout the making process. However, sometimes things can go wrong so where a damaged or faulty piece of furniture has been delivered, we will do our upmost to rectify the error as quickly as possible.

Please do not sign the delivery note without unwrapping and inspecting your furniture thoroughly to check that is has arrived in perfect condition, as we may not be able to exchange or refund faulty items that have been signed for.

We hope that you will be happy with your purchase but if not, let us know within seven days and return the item in “as new” condition within 14 days to guarantee a refund. We are unable to refund shipping, handling, or insurance charges, except of course due to any errors on our part. Bespoke pieces made to special order cannot
be refunded, unless there is a fault with a product.

We are confident that our furniture will stand the test of time and offer a three year guarantee against defective workmanship and materials on all of our products, but not for wear and tear or customer misuse. Please note that most of our furniture is made of solid timber, and you should expect it to move slightly in damp or overly dry conditions. The pieces are made in an environment where the humidity is controlled to match that of an average home, and as such the woods moisture content balances accordingly. The humidity in your home varies
throughout the year, and can differ from room to room, and near sources of heat or moisture. The wood will react to any humidity changes and as a natural material is prone to some movement.

Intellectual Property
Charlie Caffyn Ltd (covering both Charlie Caffyn Furniture and Charlie Caffyn Designs) solely and exclusively owns all intellectual property and other rights, title and interest in and to the Charlie Caffyn Ltd range of products and all content and materials provided to you through the Services, including, but not limited to, furniture, text, video, photographs, graphics and animation (hereinafter referred to as the “Content”). All such content provided by Charlie Caffyn Ltd is the sole and exclusive property of Charlie Caffyn Ltd, and any unauthorized use of the content may violate copyright laws, patent laws, moral rights laws, trade secret laws, confidential information laws, trademark laws, unfair competition laws or other similar rights.

Privacy Policy
We do not store customer credit card details nor do we share customer details with any 3rd parties.